Contact Us

Deciding between two sizes, or waiting on a parcel? Send us a message and someone on our team will answer.

How to reach us

Saturday, Sunday and bank holidays: closed.

Twelve hours a day on weekdays — most questions get answered the same day they're asked.

Before you order

Sizing and width
The most useful question you can ask. Tell us the size you normally take, which brand it's from, and whether you have a wide or narrow foot — we'll give you a straight answer, including when a pair runs small.

Between two sizes? Tell us, and mention what time of day you usually try shoes on. Feet swell through the day, so the pair that feels right in the evening is usually the one that fits.

Cushioning and support
How much give the sole has, whether the cushioning holds up through a full day, and whether there's room for your own insoles. Worth asking before you order rather than after.

Grip and surface
Wet pavement, loose ground, indoor flooring. Tell us where you'll be walking and we'll say which outsole is tested for it.

Materials and care
What a pair is made from, how it handles rain and road salt, and how to keep it in good condition.

You'll hear back from someone who has handled the pair, not a line lifted from a supplier sheet. We'd rather give good advice than process a return.

After you've ordered

Where's my parcel?
Your tracking number arrives by email once your order is dispatched. Allow 24 to 48 hours for the first scan — a quiet tracking page on day one is normal.

Our delivery window runs 4 to 8 working days, so a few quiet days in transit are expected.

If it stalls, or tracking says delivered when nothing arrived, send us your order number. We'll raise the enquiry with the courier ourselves — that isn't something you should have to do.

Returns and refunds
Get in touch before posting anything back and we'll send the correct return address and a reference. You have 30 days from delivery, no reason needed, and that includes sale items.

Trying them on indoors won't affect your return — that's expected. Wear on the outsole goes beyond it.

Damaged, faulty or wrong item
A photograph and your order number is all we need. You choose between a replacement and a full refund, we cover the return postage, and there's nothing to argue about.

Cancelling an order
We can cancel free of charge before your order is dispatched. Email us as soon as you can — we begin preparing orders promptly.

Anything else
Press enquiries, partnerships, or feedback on the site — same address, and we'll pass it to the right person.

Two things that speed up a reply

Lead with your order number. It sits at the top of your order confirmation email. Without it, we're searching by name and email address, which typically adds a day.

Attach a photograph for anything visual. Damage, an incorrect item, or a question about finish — an image resolves in seconds what a written description often can't.

Our policies

• Delivery — processing times, tracking, and what happens if a parcel goes astray
• Returns & Refunds — your 30-day window, statutory rights and how refunds are handled
• Privacy Policy — what we hold, why, and what you can require us to do with it
• Terms & Conditions — the terms your purchase is made under

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Company information

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The Hike Comfy team