Privacy Policy
Hike Comfy LTD ("Hike Comfy", "we", "us", or "our") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit, interact with, or make a purchase through hike-comfy.com (the "Site").
SECTION 1 - INFORMATION WE COLLECT
When you browse our Site, place an order, create an account or contact our customer service team, we may collect information such as:
• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order and transaction information
• Account information, where applicable
• Customer service correspondence
• Marketing preferences
Payment details are generally processed securely by the payment providers available through our checkout. We do not normally receive or store complete payment card details ourselves.
When you use our Site, certain technical information may also be collected automatically, including:
• IP address
• Browser and device information
• Operating system
• Pages viewed and interactions with the Site
• Referral information
• Approximate location derived from technical information
• Cookie and similar technology information
SECTION 2 - HOW AND WHY WE USE YOUR INFORMATION
We may process your personal information for purposes including:
• Processing and fulfilling your orders
• Taking and confirming payments
• Arranging delivery
• Processing returns, refunds or exchanges
• Providing customer service
• Managing your customer account
• Preventing fraud and maintaining Site security
• Improving our products, services and website experience
• Maintaining appropriate business and accounting records
• Meeting our legal and regulatory responsibilities
• Sending marketing communications where permitted
Depending on the circumstances, our lawful basis for processing may include performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests, or obtaining your consent where consent is required.
SECTION 3 - EMAIL AND MARKETING COMMUNICATIONS
Where permitted, we may send you information about new products, special offers, promotions and other Hike Comfy updates.
Where consent is required, we will only send these communications after you have provided the appropriate permission.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications or by contacting us at:
SECTION 4 - COOKIES AND SIMILAR TECHNOLOGIES
Our Site may use cookies and similar technologies to operate correctly, remember your preferences, understand how customers use the Site and, where permitted, support advertising and marketing activities.
Some cookies are necessary for the Site to function and may be used without your consent where permitted by law. Where consent is required for optional cookies, such as certain analytics or advertising cookies, we will request your permission before using them.
You may manage your preferences through the cookie controls available on our Site and through your browser settings. Disabling certain cookies may affect some website features.
SECTION 5 - SHARING YOUR INFORMATION
We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services. These may include:
• Website and e-commerce service providers
• Payment processing providers
• Delivery, logistics and fulfilment partners
• Customer service and communications providers
• IT, hosting and security providers
• Analytics providers
• Advertising and marketing providers where permitted
• Professional advisers such as accountants or legal advisers
• Regulators, authorities or law enforcement where legally required
We only disclose personal information where there is an appropriate reason for doing so and, where applicable, require service providers to handle personal information appropriately.
We may also disclose information where necessary to comply with a legal obligation, protect our business or customers, investigate suspected fraud or misuse, establish or defend legal claims, or in connection with a genuine business restructuring or transfer.
SECTION 6 - PAYMENTS
Payments made through our Site may be handled by secure third-party payment providers available at checkout.
Those providers may process payment and transaction information according to their own privacy and security practices. Hike Comfy does not normally store your complete card number or card security code on its own systems.
SECTION 8 - DATA SECURITY
We use reasonable administrative, organisational and technical safeguards designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Our Site uses encrypted connections where appropriate. However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
SECTION 9 - DATA RETENTION
We retain personal information only for as long as reasonably required for the purpose for which it was collected and to meet relevant legal, accounting, tax, fraud prevention and dispute-resolution requirements.
Retention periods may therefore vary depending on the type of information and the reason it is being processed.
SECTION 10 - YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Receive certain information in a portable format where applicable
• Object to certain types of processing
• Object to the use of your information for direct marketing
• Withdraw consent where processing is based on consent
These rights are not absolute and may depend on the circumstances and the lawful basis on which your information is processed.
To make a privacy request, please contact:
You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office, if you believe your personal information has not been handled appropriately.
SECTION 11 - CHILDREN'S PRIVACY
Our Site is not specifically directed towards young children. We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.
SECTION 12 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will be published on this page. We encourage you to review this Privacy Policy periodically.
SECTION 13 - CONTACT US
If you have any questions about this Privacy Policy, your personal information or a privacy-related request, please contact our customer service team:
Email: support@hike-comfy.com
Business Information
Store Name: Hike Comfy
Company Name: Hike Comfy LTD
Business Address: 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom
Email: support@hike-comfy.com
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM