Delivery Policy

At Hike Comfy, we aim to make receiving your order as straightforward and reliable as possible. We currently focus on delivering orders to customers throughout the United Kingdom and provide tracking information where available so you can follow the progress of your delivery.

Delivery Timeframes

Our order and delivery process is generally divided into two stages:

1. Order Processing – Approximately 1–2 Working Days
   • Your order is reviewed, prepared, checked and packed before dispatch.
   • Once your parcel has been dispatched, tracking details will be provided where available.
2. Estimated Delivery – Approximately 6–10 Working Days
   • This is the estimated period for your parcel to reach your delivery address after processing and dispatch.
   • United Kingdom: approximately 6–10 working days.
   • During particularly busy periods, delivery may take approximately 10–15 working days.

Please note that delivery times are estimates rather than guaranteed arrival dates. Delays may occasionally occur because of carrier disruptions, severe weather, public holidays, exceptionally high order volumes or other circumstances outside our reasonable control.

Delivery Charges

Our current standard delivery option is:

• Standard Tracked Delivery: Free
• Tracking information will be supplied where available once your order has been dispatched.

Delivery Protection

Where delivery protection is offered at checkout, customers may have the option to add additional protection to their order. Any applicable price and terms will be displayed before payment is completed.

Delivery Protection Details

• Coverage: Where applicable, delivery protection may provide additional assistance for parcels that are lost, stolen or damaged while in transit, subject to the relevant protection terms.
• Claims: If your parcel arrives damaged, please contact our customer service team as soon as possible and provide your order number together with photographs of the parcel and product where appropriate.
• Lost Parcels: If your tracking information has not updated or your parcel has not arrived within the expected delivery period, please contact us so that we can investigate the delivery with the relevant carrier.
• Exclusions: Delivery protection does not normally cover ordinary delivery delays, consequential losses or damage that was not caused during transit.
• Your Rights: Any delivery protection provided is additional and does not affect your applicable statutory consumer rights.

Tracking Your Order

Once tracking information is available, you can use it to follow the progress of your parcel.

Track your order: Track My Order

Tracking information may take a short period to update after your parcel has been handed over to the delivery provider.

Incorrect Delivery Address

Please check your delivery details carefully before completing your order. If you notice an error after placing your order, contact us as soon as possible at support@hike-comfy.com .

We will do our best to update the details if your order has not yet entered processing or been dispatched. Once a parcel has been handed to the delivery provider, we may no longer be able to change its delivery address.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery period, please check your tracking information first.

If the tracking information has stopped updating or you believe your parcel may be missing, contact our customer service team with your order number. We will review the available information and, where appropriate, raise an enquiry with the delivery provider.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us review the issue efficiently, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the affected product
• Photographs of the outer packaging where relevant

Order Changes and Cancellations

We begin preparing orders as quickly as possible. If you need to request a change or cancellation, please contact us immediately after placing your order.

If processing or dispatch has already started, we may be unable to modify or stop the shipment.

This does not affect any statutory rights you may have. For information about returns, refunds and cancellations after dispatch or delivery, please refer to our Returns & Refunds Policy .

Need Help With Your Delivery?

If you have any questions about your order or delivery, contact our customer service team:

Email: support@hike-comfy.com

Business Information

Store Name: Hike Comfy
Company Name: Hike Comfy LTD
Business Address: 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom
Email:  support@hike-comfy.com
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM