Terms and Conditions
Last updated: 13 August 2026
Overview
This website is operated by Hike Comfy LTD. Throughout these Terms & Conditions, the terms "Hike Comfy", "we", "us" and "our" refer to Hike Comfy LTD.
These Terms & Conditions apply to your access to and use of hike-comfy.com (the "Site"), including purchases made through the Site and any related services we provide.
By using our Site or placing an order with us, you agree to these Terms & Conditions together with any policies referred to within them, including our Privacy Policy, Delivery Policy and Returns & Refunds Policy.
Please read these terms carefully before using the Site or placing an order. If you do not agree with these terms, you should not use the Site or purchase products through it.
Article 1 - Using Our Online Store
You may use our Site only for lawful purposes and in accordance with these Terms & Conditions.
You must not use the Site or our products in a way that violates applicable law, infringes another person's rights, interferes with the operation of the Site or attempts to compromise its security.
You must not knowingly introduce viruses, malicious software or other harmful technology to the Site.
If you are under 18, you should use this Site and make purchases only with the involvement of a parent or guardian where appropriate.
Article 2 - General Conditions
We may suspend or restrict access to our Site where reasonably necessary, including for maintenance, security, suspected fraud, misuse of the Site or a breach of these Terms & Conditions.
You may not reproduce, copy, distribute, resell or commercially exploit a substantial part of our Site, content or services without our prior written permission, except where permitted by law.
Section headings are included for convenience and do not change the meaning or interpretation of these terms.
Article 3 - Website Information
We aim to keep the information displayed on our Site accurate and up to date. However, occasional errors, omissions or outdated information may occur.
We may correct or update website content where necessary. Nothing in this section limits any rights you may have where information forming part of your purchase contract was inaccurate or misleading.
Article 4 - Prices and Availability
Product prices are displayed on the Site and may be changed from time to time before an order is placed.
Any price applicable to your order will normally be the price shown during checkout when you submit that order, subject to correction of obvious errors and applicable law.
Products may be withdrawn, replaced or become unavailable without notice. Product availability is not guaranteed until an order has been accepted.
Article 5 - Products
We make reasonable efforts to describe and display our products accurately, including their main features, colours and appearance.
Colours may appear slightly different depending on your screen, display settings, lighting and device.
Product packaging, minor design details or presentation may occasionally vary from images displayed on the Site without materially changing the product.
Nothing in these Terms & Conditions excludes or restricts your statutory rights concerning goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.
Article 6 - Orders and Contract Formation
When you submit an order through the Site, you are making an offer to purchase the selected products.
Receiving an automated order acknowledgement does not necessarily mean that your order has been accepted. We may need to verify payment, product availability, delivery information or other order details.
If we cannot accept your order, we will notify you and any payment already taken for the unavailable or cancelled order will be refunded as appropriate.
We may decline or cancel an order where reasonably necessary, including suspected fraud, payment problems, incorrect pricing, stock unavailability or misuse of a promotion.
Article 7 - Customer and Billing Information
You are responsible for providing accurate, complete and current information when placing an order.
This includes your name, email address, billing information and delivery address.
If you discover an error after ordering, please contact us as soon as possible at support@hike-comfy.com .
We will try to make requested changes where possible, but we may be unable to amend delivery information after processing or dispatch has begun.
Article 8 - Payment
Available payment methods will be displayed during checkout.
You confirm that you are authorised to use the payment method submitted with your order.
Payment transactions may be processed by secure third-party payment providers. Their own terms and privacy practices may also apply to the payment services they provide.
Article 9 - Delivery
Estimated processing and delivery information is provided in our Delivery Policy.
Delivery estimates may be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays or exceptionally busy periods.
For further information, please review our Delivery Policy .
Article 10 - Returns, Refunds and Cancellations
Returns, exchanges, refunds and order cancellations are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Nothing in our store policies is intended to remove or reduce any statutory rights available to consumers.
Please review our Returns & Refunds Policy for further information.
Article 11 - Optional and Third-Party Services
Certain functions available through our Site may rely on services provided by third parties, such as payment, delivery, analytics or website technology providers.
Where you choose to use a third-party service, additional terms or privacy policies from that provider may apply.
We are not responsible for independently operated third-party websites that you choose to visit, except to the extent responsibility cannot lawfully be excluded.
Article 12 - External Links
Our Site may contain links to external websites for convenience or additional information.
External websites operate independently from Hike Comfy. We recommend reviewing their applicable terms and privacy information before using their services or providing personal information.
Article 13 - Reviews, Feedback and User Content
Where the Site allows you to submit reviews, photographs, comments, suggestions or other content, you confirm that you have the right to provide that material.
Your content must not be unlawful, misleading, defamatory, abusive, infringing, malicious or designed to interfere with the operation of the Site.
Where appropriate, you grant us permission to display, reproduce and use content that you voluntarily submit in connection with the Site, our products or our services, subject to applicable law and our Privacy Policy.
We may moderate or remove user content where reasonably necessary, including content that violates these terms or applicable law.
Article 14 - Personal Information
Our collection and use of personal information is explained in our Privacy Policy.
Please review our Privacy Policy for more information.
Article 15 - Errors and Corrections
Occasionally, the Site may contain errors relating to product descriptions, pricing, promotions, availability, delivery charges or other information.
Where an obvious error occurs, we may correct the information and, where appropriate, contact you before fulfilling the affected order.
Where we cannot fulfil an order because of an error, we will explain the situation and provide an appropriate refund for any amount already paid for the cancelled item.
Article 16 - Prohibited Uses
You must not use the Site:
- For unlawful or fraudulent purposes
- To infringe our rights or the rights of another person
- To submit deliberately false or misleading information
- To upload viruses, malware or other harmful code
- To attempt unauthorised access to accounts, systems or networks
- To collect personal information unlawfully
- To send spam, phishing communications or similar unwanted material
- To scrape or extract Site content unlawfully
- To interfere with or circumvent Site security features
- To use the Site in a way that could damage, disable or materially interfere with its normal operation
We may restrict or terminate access where we reasonably believe these rules have been breached.
Article 17 - Intellectual Property
Unless otherwise stated, the Site and the original content created for Hike Comfy, including our branding, written material, graphics and website presentation, are owned by or licensed to Hike Comfy LTD and are protected by applicable intellectual property laws.
You may use the Site for personal shopping and other lawful non-commercial purposes. You must obtain permission before commercially reproducing or exploiting protected Hike Comfy material.
Article 18 - Our Responsibility to You
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms is intended to exclude or restrict your statutory consumer rights or any liability that cannot legally be excluded or restricted.
We are not responsible for losses that result from circumstances outside our reasonable control or losses that were not reasonably foreseeable, except where applicable law provides otherwise.
The Site is primarily intended for consumers purchasing products for personal use. Different arrangements may apply to purchases made wholly for business purposes.
Article 19 - Site Availability
We aim to keep the Site available and functioning properly, but we cannot guarantee uninterrupted access at all times.
We may temporarily suspend parts of the Site for maintenance, improvements, security updates or circumstances outside our reasonable control.
Article 20 - Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.
Article 21 - No Waiver
If we do not immediately enforce a provision of these terms, this does not mean that we have permanently waived our right to enforce it.
Article 22 - Entire Agreement
These Terms & Conditions, together with the policies and information expressly incorporated into them, form the agreement governing your use of the Site and purchases made through it.
Nothing in this provision excludes any representation or right that cannot lawfully be excluded.
Article 23 - Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in these terms is intended to deprive you of any mandatory protections available to you under applicable consumer law.
Article 24 - Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The most recent version will be displayed on this page together with the applicable update date.
Changes will apply prospectively and will not remove rights already arising under an existing consumer contract where doing so would be unlawful.
Article 25 - Contact Us
If you have any questions about these Terms & Conditions, an order or our services, please contact us:
Email: support@hike-comfy.com
Business Information
Store Name: Hike Comfy
Company Name: Hike Comfy LTD
Business Address: 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom
Email: support@hike-comfy.com
Website: hike-comfy.com
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM