Terms and Conditions
Last updated: 7 September 2026
This website is operated by Hike Comfy LTD. Throughout these terms, "Hike Comfy", "we", "us" and "our" refer to Hike Comfy LTD.
These terms apply to your access to and use of hike-comfy.com, including purchases made through the site and any related services we provide.
By using our site or placing an order, you agree to these terms together with the policies referred to within them — our Privacy Policy, Delivery Policy and Returns & Refunds Policy.
Please read them before ordering. If you don't agree with them, please don't use the site or purchase through it.
1. Who we are
| Store name | Hike Comfy |
| Company name | Hike Comfy LTD |
| Business address | Bluewater, Greenhithe, Kent DA9 9ST, United Kingdom |
| support@hike-comfy.com | |
| Phone | +44 1322 475475 |
| Customer service | Monday to Friday, 9:00 am–9:00 pm UK time |
| Response time | Within one working day |
Saturday, Sunday and bank holidays: closed.
Our store runs on a third-party e-commerce platform. The purchase contract is between you and Hike Comfy LTD.
2. Using our online store
You may use our site only for lawful purposes and in accordance with these terms.
You must be 18 or over to place an order, or have the permission of a parent or legal guardian.
An account isn't required — guest checkout is available. If you create one, keeping your login details secure is your responsibility, as is activity under the account.
You must not use the site or our products in a way that violates applicable law, infringes another person's rights, interferes with the operation of the site or attempts to compromise its security. You must not knowingly introduce viruses, malicious software or other harmful technology.
3. General conditions
We may suspend or restrict access to our site where reasonably necessary — for maintenance, security, suspected fraud, misuse of the site or a serious breach of these terms. Orders already accepted will still be fulfilled.
You may not reproduce, copy, distribute, resell or commercially exploit a substantial part of our site, content or services without our prior written permission, except where the law permits.
Section headings are for convenience and don't change the meaning of these terms.
4. Website information
We aim to keep the information on our site accurate and up to date. Occasional errors, omissions or outdated information may still occur.
We may correct or update website content where necessary. Nothing in this section limits any rights you have where information forming part of your purchase contract was inaccurate or misleading.
5. Prices
All prices are shown in pounds sterling and include VAT at 20%. The total displayed at checkout is the total you pay — nothing further is added, and nothing is collected on delivery.
The price that applies is the one shown at checkout when you submit your order, as confirmed in your order confirmation. Later price changes don't affect orders we've already accepted.
Obvious pricing errors aren't binding on us. Where one affects your order, we'll contact you and you may proceed at the corrected price or cancel that item for a full refund.
Products may be withdrawn, replaced or become unavailable. Availability isn't guaranteed until an order has been accepted.
6. Products
We make reasonable efforts to describe and display our products accurately, including their main features, colours and appearance.
Colours may appear slightly different depending on your screen, display settings, lighting and device. Packaging, minor design details or presentation may occasionally vary from the images shown without materially changing the product.
Sizes are given as a range and vary slightly between styles.
Nothing in these terms excludes or restricts your statutory rights concerning goods that are faulty, not as described, or that otherwise fail to meet legal requirements.
7. Product claims
Our products are not medical devices. They aren't intended to diagnose, treat, cure or prevent any condition, and nothing on this site is medical advice.
We describe features such as cushioning, arch support, grip and water resistance so you can judge whether a product suits your use. Those are design characteristics, not clinical claims.
If you have a foot condition, a circulatory condition or another clinical need, please speak to a qualified healthcare professional before buying.
8. Orders and contract formation
Submitting an order is an offer to purchase the products selected.
An automated order acknowledgement isn't acceptance. We may need to verify payment, availability, delivery information or other details.
The contract is formed when we confirm that your order has been dispatched.
We may decline or cancel an order where reasonably necessary — suspected fraud, payment problems, incorrect pricing, stock unavailability or misuse of a promotion. Where payment has been taken and we cancel, we refund in full.
Cancelling before dispatch is free of charge. Email us with your order number as soon as you can.
9. Your order details
You're responsible for providing accurate, complete and current information when ordering — your name, email address, billing information and delivery address.
Spotted an error after ordering? Contact us at support@hike-comfy.com as soon as possible. We can amend delivery details up until dispatch, though we can't guarantee a change once processing has begun.
10. Payment
Payment is taken when you place your order, using the methods shown at checkout.
Payments are processed by a PCI-DSS compliant provider, and we don't store your complete card details. By submitting payment information you confirm you're authorised to use that method.
Orders may be subject to reasonable verification and fraud-prevention checks. If a payment is declined or reversed, we may cancel the order.
11. Delivery
Processing and delivery timeframes are set out in our Delivery Policy, which forms part of these terms.
Risk of loss passes to you when the goods come into your physical possession — or that of someone you've identified to receive them. It doesn't pass when we hand the parcel to a courier.
If your order arrives damaged or doesn't arrive at all, contact us and we'll open the investigation with the courier ourselves.
Delivery estimates may be affected by circumstances outside our reasonable control, including courier disruption, severe weather, public holidays and exceptionally busy periods.
Unless a different period has been agreed, we deliver without undue delay and within 30 days. Where we can't meet that, we'll contact you and you may choose to wait for a revised date or cancel for a full refund.
12. Your right to cancel
As a consumer you have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, beginning the day after you receive the goods.
We voluntarily extend this to 30 days. No reason is required.
The right applies after dispatch, and applies to sale items on exactly the same terms as full-price ones.
How to cancel
- Email support@hike-comfy.com with your order number, or use the form in section 13
- We reply within one working day with the return address and a reference
- Send the goods back within 14 days of telling us
Condition of the goods
You may examine and try on an item as you would in a shop. Where handling goes beyond that and reduces the value of the goods, we may make a proportionate deduction rather than refuse the return.
Trying footwear on indoors is expected. Wear on the outsole goes beyond that.
Refunds
We refund the full amount — including the standard delivery cost — within 14 days of receiving the goods back, or of you providing evidence they were sent.
Refunds go to the payment method used for the original purchase.
Return postage is yours where you've changed your mind; ours where the item is faulty, damaged or incorrectly supplied.
Full details are in our Returns & Refunds Policy.
13. Model cancellation form
Complete this only if you wish to exercise your statutory right to cancel. An email works just as well.
To: Hike Comfy LTD, Bluewater, Greenhithe, Kent DA9 9ST, United Kingdom support@hike-comfy.com
I hereby give notice that I cancel my contract of sale for the following goods:
________________________________________
Ordered on: ______________ Received on: ______________ Order number: ______________
Consumer's name: ______________________ Consumer's address: ______________________
Signature: ______________________ (only if sent on paper)
Date: ______________
14. Faulty or misdescribed goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
Where they aren't, you have a 30-day right to reject for a full refund. After 30 days you may ask for a repair or replacement; where that fails or isn't possible, you may claim a price reduction or a final right to reject.
These rights apply for up to six years from purchase. Any manufacturer's guarantee is additional protection and never replaces them.
Contact us at support@hike-comfy.com with your order number and photographs where possible. Where a claim is upheld, we cover the postage.
15. Optional and third-party services
Certain functions on our site rely on services provided by third parties — payment, delivery, analytics or website technology providers.
Where you choose to use a third-party service, that provider's own terms and privacy policy may also apply.
Our site may link to external websites for convenience. They operate independently from Hike Comfy, and we recommend reviewing their terms before using their services or providing personal information. We're not responsible for independently operated third-party websites, except to the extent responsibility cannot lawfully be excluded.
16. Reviews, feedback and user content
Where the site allows you to submit reviews, photographs, comments or suggestions, you confirm that you have the right to provide that material.
You retain ownership of what you submit. You grant us a non-exclusive, royalty-free licence to display, reproduce and use it in connection with our site, products and services, subject to applicable law and our Privacy Policy.
Your content must not be unlawful, misleading, defamatory, abusive, infringing or malicious, and must not be designed to interfere with the operation of the site.
We may moderate or remove user content where reasonably necessary.
17. Personal information
Our collection and use of personal information is explained in our Privacy Policy.
We use cookies to operate the site, remember your preferences and understand how it's used. Non-essential cookies are set only with your consent, which you can withdraw at any time.
18. Errors and corrections
The site may occasionally contain errors relating to product descriptions, pricing, promotions, availability or delivery charges.
We may correct such errors and change, update or cancel affected orders, including after you've placed one. Where we cancel for this reason, we refund in full.
19. Website availability
We aim to keep the site available and working, but can't guarantee uninterrupted access. Maintenance, technical faults and circumstances outside our control may cause interruptions.
Nothing in this section affects an order we've already accepted.
20. Our responsibility to you
Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights under the Consumer Rights Act 2015, and for anything else that cannot lawfully be excluded.
If we fail to comply with these terms, we're responsible for loss or damage that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We're not responsible for loss that isn't foreseeable.
Our total liability arising from any order is limited to the amount you paid for that order.
Our products are supplied for personal and domestic use. Where it may lawfully be excluded, we're not responsible for business losses.
21. Complaints and dispute resolution
If something goes wrong, contact us at support@hike-comfy.com. We respond within one working day and aim to resolve complaints within 14 days.
Where we can't resolve a complaint to your satisfaction, you may be able to refer it to an alternative dispute resolution provider. We are not currently a member of an ADR scheme. That doesn't affect your right to bring a claim through the courts, or to seek free advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133).
22. Changes to these terms
We may update these terms from time to time. The current version is always available on this page with the date above.
Changes don't apply retroactively to orders we've already accepted.
23. General
If any provision of these terms is found unlawful, invalid or unenforceable, the remaining provisions continue in full force.
Our failure to enforce a provision isn't a waiver of it.
These terms, together with our Privacy Policy, Delivery Policy and Returns & Refunds Policy, form the entire agreement between you and Hike Comfy LTD.
24. Contact
Hike Comfy LTD
Address: Bluewater, Greenhithe, Kent DA9 9ST, United Kingdom
Email: support@hike-comfy.com
Phone: +44 1322 475475
Business hours: Monday to Friday, 9:00 am–9:00 pm UK time
Saturday, Sunday and bank holidays: closed.